CUSTOMER SERVICE

• Contacting Tech Support

Tech Support Overview
If you need to contact ABBASOFT Technical support you may do so by one of the ways below.
Phone: (949) 830-5113
Fax: (949) 830-1304
E-mail: tech@abbasoft.com


• On-line Support
  For SSM customers on-line support is available. If you do not know your logon information please call Abbasoft at 949-830-5113 to obtain it.
  - Standard Work Order Entry (Logon Required)
  - Standard Work Order Status (Logon Required)
  
  Advanced Work Order Status and Maintenance
  (Currently Available only for our NetPartner Customers)
  - Advanced Work Order Status (Logon Required)
  - Advanced Work Order Maintenance (Logon Required)
  
  
• Support Packages
  ABBASOFT prides itself on the reputation established for Customer Support. With ABBASOFT's "Systems Support and Maintenance" agreement (SSM), customers can receive immediate answers to their questions 24 hours a day, 7 days a week at a very nominal cost. As a WebPARTNER user your SSM agreement offers quarterly Web Page Design changes and all product updates and upgrades at no additional charge. In addition to systems and technical support, ABBASOFT also offers on-site training, programming and consulting services at reasonable rates.
  
  
• Hours and Holidays
  With ABBASOFT's "Systems Support and Maintenance" agreement (SSM), customers can receive immediate answers to their questions 24 hours a day, 7 days a week. Abbasoft's main office business hours are from 8:00am to 5:00pm Monday thru Friday excluding major Holidays.
  
  

DOCUMENTATION AND INFO

• Netpartner
  Browser based manufacturing and distribution software.
  
  
• Webpartner
  Browser stand alone software combines custom Order Configuration, Catalog Presentation, and Electronic Commerce or integrate with Netpartner.
  
  
• Web EZ
  WebEZ Table Designer allows the user to convert Pick based applications into web-based systems. Customize tables quickly and easily or create custom menus specifically for a user.
  
  
• Installation
  Installation manuals for Netparnter, Webpartner, WebEZ and more.
  
  
• New and Custom Procedures
  Includes new procedures mainly focusing on our Netpartner product. These procedures are also added to our main documentation but shown here for users to see what's new.
  
  
• Printed Manuals
  Please call our main office at 949-830-5113 or email us to get a copy of the manuals printed and optionally bound.
  
  
• F.A.Q. Tech Issues and Answers
  Includes frequently asked questions and answer to technical issues dealing with Netpartner, Webpartner and WebEZ.
  
  
• Modifications and Improvements
  Includes a list of new improvements and modifications and resolved issues from Netpartner, Webpartner and WebEZ.
  
  

SOFTWARE DOWNLOAD

• Release and Patches
  Includes current patches and releases for Netparter, Webpartner and WebEZ. A password is required to open the file available from Abbasoft.
  
  
• Utilities
  Useful software utilities and program for your convenience. Programs such as function key shortcuts and others are available here. These program are provided as a convenience and are "as-is".
  

PROJECT MANAGERS

• Logon to main abbasoft site for information.